Frequently Asked Questions

Here are the answers to frequently asked questions

Restaurant & Functions FAQ’s

Q: Do you offer vegetarian/ vegan options or with anyone with restricted dietary requirement?

Yes. We cater for all dietary requirements.

Q: I want to make a booking for a large group of people, what do I do? Do you offer set menu?

Please call our friendly staff in the restaurant. We are pleased to offer a set menu for 10 or more guests.

Q: Is there a dress code in the restaurant?

Our dress code is smart casual.

Q: Do you have a kid’s menu?

No. However please contact us in advance and we would be happy to cater to your request.

Q: Do you have all-abled access to your restaurant?

Yes. Our facilities offer all-abled access.

Q: Do you sell gift cards?

Yes. Please call our friendly restaurant staff to arrange a gift card.

Q: Do you cater for parties such as birthdays?

Yes.. We have a function coordinator who would be happy to assist you with all your party planning requirements, from decor to menu selection. Please feel free to call our function staff to chat about your function.

Accommodation & Hotel FAQ’s

Q: What is the earliest I can Check-in?

We welcome our guests to check in at 2pm.

Q: Do you have undercover parking?

Yes. Our undercover parking space is located at the rear of Altitude On Montville.

Q: Do you have free parking?

Yes.. All our parking is with our compliments.

Q: Are your rooms non-smoking?

Yes.

Q: Do you have room service?

Sorry no. We are pleased meet all your dining needs in our restaurant, with  opening hours from 7.30 am through to 9.00 pm, serving you breakfast. lunch and dinner.

Q: Do you have wireless internet in guest rooms?

Yes. For your convenience all of our suites are fitted with free Wifi internet service. Please speak to our friendly hotel reception for your private log in details to gain access.

Q: Do you have an outdoor entertainment area?

Yes. Our Terrace area located at the front of the Restaurant is perfect for pre-dinner drinks, Al fresco dining and private functions. Please speak with our friendly functions staff if you have any enquiries.

Q: What is your Cancellation Policy?

The process regarding our Cancellation Policy is detailed in our Wedding and Conference  Terms and Conditions Contract. For more information please feel free to contact our Event Manager.

Q: How do I guarantee by booking?

To secure your booking we are happy to take your Credit Card.

Q: How far from the airport?

We are 32 mins from Sunshine Coast Airport. And an easy 75 minute drive from Brisbane Airport.

Q: Are apartments air conditioned?

Yes. To ensure a comfortable stay at Altitude On Montville luxury apartments we offer air conditioning.

Q: Are the apartments heated in winter?

Yes. Each of our apartments are fitted with an eco fireplace for ambience and warmth.

Q: Do apartments have balconies?

Yes. Each of our apartments have private balconies.

Q: Where can we get breakfast?

Our restaurant serves breakfast Wednesday to Monday.

Q: I’m travelling on business, do you cater for the business traveller?

Yes. Each of our apartments are fitted with WiFi internet. For all other administration services including fax, please contact our friendly hotel staff.

Q: Do you have all-ability access?

Yes. Altitude on Montville is an all-abilities facility.

Q: Do you have a pool?

No. We do not have a pool.

Q: Can I make a reservation without a credit card?

Yes. Please contact our friendly restaurant staff to make an arrangement.

Q: We have children, can we get extra beds/cots in the room?

No. We do not provide additional beds.

Q: Do you have cots available?

No. We do not provide cots.

Q: Do I need to pay a deposit?

Yes. We will required a deposit upon booking your accommodation.

Q: What if I need to cancel? How much notice do I need to give and how much refund of any deposit/pre-payment can I expect to receive and how will this be paid to me?

If you need to cancel, please feel free to contact our friendly hotel staff for more information.

Q: Can you store my luggage before I check in, or after I check out? Is yes for how long?

Yes. We have ample storage for luggage. The length in time can be arrange according to your needs with our friendly hotel staff.

Q: Do you allow pets?

Sorry no.

Q: Do you have a fitness centre?

We do not offer a fitness centre.

Address

94-96 MAIN STREET, MONTVILLE, QLD, 4560

Altitude on Montville is a unique development comprising luxury studio suites, two bedroom and three bedroom apartments with a stunningly picturesque hinterland backdrop.

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