Frequently Asked Questions
Here are the answers to frequently asked questions
Restaurant & Function FAQ’s
Q: Do you take large bookings for the restaurant?
We are pleased to offer a set menu for 10 guests or more. Please phone our restaurant staff to assist in making your reservation.
Q: Do you cater for parties and functions?
We have an in-house functions co-ordinator who would be delighted to assist you with all of your planning and arrangements.
Q: Do you have an outdoor entertainment area?
Our terrace area is located at the front of the restaurant and is perfect for pre-dinner drinks, al fresco dining and private functions.
Q: Do you offer vegetarian/ vegan options or cater for guests with restricted dietary requirements?
We have vegetarian options on our menu and are happy to cater for all dietary restrictions given notice of your requirements.
Q: Do you have a kid’s menu?
Although we do not have a children’s section on our standard menu, do feel very welcome to chat to the restaurant staff as we can always provide a number of great options for the kids.
Q: What is your dress code in the restaurant?
Our dress code is smart casual.
Q: Do you have all-abled access to your restaurant?
We do, both in our restaurant and accommodation facilities.
Q: Is the accommodation air-conditioned for summer and is there heating for winter?
Each suite/apartment has a ducted air-conditioning unit for cooling and the warmth and ambience of your own Eco Fireplace for winter.
Q: Do you have room service?
Absolutely! All meals can be delivered to your room within our restaurant dining hours.
Wednesday - Monday
Breakfast 8am - 11am
Lunch 11am - 3pm
Dinner 5pm - 8.30pm
Q: What is the earliest I can check-in and the latest I can check-out?
We welcome our guests to check-in from 2pm. Earlier than this must be previously arranged by phoning/emailing our reception staff and is subject to availability.
Our check-out is 10am. If you would like to request a later check-out, please enquire at reception upon arrival and this will also be subject to availability. Any previously arranged late check-outs will be complimentary until 11am, but charged out at $20 per hour after 11, or part thereof.
Q: Do I need to pay a deposit to secure a reservation and what is your cancellation policy?
A deposit amount equal to one nights stay is processed on your credit card at the time of reserving your room, either by phone or online.
Your deposit is fully refundable should you need to cancel your booking more than 14 days outside of your date of arrival - but is forfeited if you cancel within the 14 days.
Please note: should you cancel/modify your booking within 3 days of arrival, or do not show for your reservation - you may be charged the full rate for your entire stay. Please contact reception for any further information regarding our terms and conditions.
Changes to Function or Wedding Reservations - please refer to the Terms and Conditions on your Booking Agreement, as arranged with our Wedding/Functions Manager.
Q: Can I make a reservation without a credit card?
Please contact our reception staff to arrange an alternative method of payment for your deposit.
Q: Can we get extra beds/cots in the room?
Apologies, but we cannot provide any additional beds for your room. We do however have a limited number of cots available, but these are subject to availability. Please ensure to request a cot when making your reservation.
Q: Do all Apartments and Suites have balconies?
Yes, all rooms do. The suites with a Double Spa on their balcony.
Please note: the apartments do not come with a spa.
Q: Do you have undercover parking?
Yes, we provide our guests with free undercover parking located at the rear of the hotel. We have plenty of car parking spaces available, should you have more than one vehicle.
Q: Do you have wireless internet in the guest rooms?
All of our suites & apartments have complimentary Wifi internet service.
Q: Are your rooms non-smoking?
Our entire building is non-smoking, but we do provide an outside area for smoker’s convenience.
Q: Do you have all-ability access?
Altitude on Montville is an all-abilities facility, both in the restaurant and in a number of rooms, (as indicated on our room descriptions). You are welcome to give reception a call if you need to clarify which room you have reserved.
Q: Can you store my luggage at the Hotel?
Please mention the need to store your luggage to the reception staff - either by giving them a call to organise when booking, or advise upon arrival.
Q: Do you allow pets?
Sorry, but we do not allow pets.
Q: How far are you located from the closest airports?
We are 30 minutes from the Sunshine Coast Airport and 75 minutes from Brisbane Airport.
Q: Do you sell gift cards?
We can issue gift cards for both the restaurant and accommodation. Please contact reception to purchase.